Where are you located?
Our official address is 1 Opportunity Close, Delacombe. However, due to the premise being quite new, you may need to search for 'Cheer Box' or place '26 Icon Drive, Delacombe' into your navigation system to find us.
Can I just turn up and purchase a graze box?
Unfortunately we do not offer a walk-in service at this stage. We use our facility is used to process orders that have been placed with us prior to their collection/delivery dates.
Should you get stuck and need a graze box on the same day, just give us a call on 0458 522 507 and we will see if we can accommodate your order.
Do you offer ‘Click and Collect’?
Yes we do. Once you select the products that you like, you’ll be able to choose a ‘Click and Collect’ timeslot for your order that suits you.
Please note:
- Your order will be ready at the start of your ‘Click and Collect’ timeslot. E.g. If you select 9:30-12:30, we’ll have it ready by 9:30am.
- Due to staffing, we only provide a delivery service on Tuesdays at this stage. Click and Collect is still available Wednesday through to Sunday.
- If you are outside of our delivery zone, you will only be able to select ‘Click and Collect’ during the checkout process.
Where do you offer delivery?
We offer a delivery service for all orders within a 20km radius of our business location at 26 Icon Drive, Delacombe, VIC 3356 (Just opposite Tommy Campers).
How much does shipping cost?
Our shipping is based on your physical distance from our premises and takes into account just enough to cover the costs of delivering lovely, cold food.
To get shipping rates, place a shipping address in the form during the checkout process and select delivery on the next page.
Should your address be outside of our delivery zone, you will only see ‘Click and Collect’ as an option. Should you get stuck, please give us a call on 0458 522 507 to discuss.
What’s the difference between a SELECT and FLEX delivery?
When choosing a courier service on Wednesday, Thursday & Friday, you have two options available:
- ‘Courier Select’ – This allows you to have your order delivered in a set timeslot either in the morning, mid or late afternoon. This is a great option when the order needs to be there by a set time.
- ‘Courier Flex’ – This is where we will deliver your order anytime during the day. This is a great option for gifting, or when you are happy to have your order delivered anywhere up until 5pm that afternoon.
When do you deliver/offer collection?
Our business offers collection from our premises for any order during the following times:
- Wednesday, Thursday, Friday between 9:30am and 5pm.
- Saturday between 9:30am and 2:30pm.
- Sunday between 10am and 12:30pm.
For those wishing to have a box delivered, this can take place during the times below:
- Tuesday (9:30am-5pm)
- Wednesday (9:30am-5pm)
- Thursday (9:30am-5pm)
- Friday (9:30am-5pm)
- Saturday (9:30am-2:30pm)
- Sunday (10am-12:30pm)
You will be able to make your choice of local pickup or delivery during the checkout process.
*** Please note during our busy periods, delivery times may be extended without notice. We cannot provide a specific time for delivery, as our route is dependent on the number of orders and locations for that day.
*** All invoices are emailed to the billing email entered.
What happens if my recipient is not home?
If your recipient isn’t home, that’s ok. We’ll place their graze/gift in an insulated chill box (Will keep the food safe and under 5 degrees for up to 12 hours) for you and text you a photo. Alternatively, make sure you list the recipients mobile phone number and we’ll give them a call to let them know there’s a gift waiting for them.